General Terms & Conditions

Last Updated August 8, 2024

These General Terms and Conditions govern the use of the Shelly website and the purchase of products and services through the website.

Access and Registration: The website is accessible without mandatory registration. Registered users can place and manage orders, publish reviews, and create product lists.
Account Management: Users must maintain the confidentiality of their account information and are responsible for all activities under their account.
User Reviews: Users can submit reviews that must comply with guidelines. Reviews can be used by Shelly for marketing purposes.

Order Placement: Orders placed through the website are considered requests to purchase products/services and do not constitute a concluded distance contract.
Payment: Payment conditions, including currency, method, and deadlines, are specified during the order process.
Order Confirmation: Shelly will confirm orders via email. Shelly reserves the right to refuse or cancel orders.

Prices: Prices are listed in the local currency and include applicable taxes unless stated otherwise. Shipping and handling fees may apply.
Payment Methods: Accepted payment methods are specified on the website. Full payment is required before order processing.

Shipping: Shelly will arrange for the shipment of products to the specified address. Delivery times may vary.
Risk of Loss: Risk of loss passes to the customer upon delivery to the carrier.
Delivery Issues: Customers must report any delivery issues promptly.

Returns: Customers may return products under certain conditions specified in the return policy.
Warranty: Products are covered by a warranty as per the terms specified on the website or in the product documentation.

Ownership: The content on the Shelly website, including product descriptions and multimedia, is protected by intellectual property rights.
Usage: Content can only be used for personal, non-commercial purposes unless explicitly permitted by Shelly Europe Ltd.

Website Changes: Shelly Europe Ltd. reserves the right to change the website’s technology and design at any time.
Terms and Conditions: Shelly can amend these terms and conditions without prior notice. Continued use of the website constitutes acceptance of the new terms.

Exclusion of Liability: Shelly is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.
Maximum Liability: Shelly’s maximum liability is limited to the purchase price of the product.

Applicable Law: These terms and conditions are governed by the laws of the country where Shelly Europe Ltd. is based.
Dispute Resolution: Any disputes arising from these terms will be resolved through amicable negotiations or in the competent courts.

Severability: If any provision of these terms is found to be invalid, the remaining provisions will continue to be valid and enforceable.
Entire Agreement: These terms constitute the entire agreement between Shelly and the customer regarding the use of the website and purchase of products.